Tuesday, September 28, 2010

TiVo Rules

I knew it was a doomed relationship from the start. One look at the antiquated interface and it really was just a matter of time. But, I'm no quitter ; I'd promised to try it out at least a month but I never promised to keep quiet about the growing pains with this new relationship. In truth, he was as dissappointed with the Charter DVR as I was only he was willing to suffer in silence. I'm not so good at keeping my feelings to myself.

He said he'd called them to cancel our service, forcing us to welcome Chater's puny DVR with open arms. Honestly, I think his intentions were pure but the Viking was ill prepared to resist the siren songs of a well seasoned TiVo CSR who was determined to not lose an account. Free service. No shipping. Incredible discounts on upgrading our equipment.

He was strong and resisted. He really did. He even ended the call with the service cancelled.

Then he tried to find a show he wanted to watch in the upcoming week. He couldn't. He's not a technological idiot, but he couldn't do this most basic function of a DVR. I was even more useless.

Two days later, our shiny new Premier TiVo box arrived. They hadn't told us that free shipping meant 2 day service! Chalk up another win for amazing service. TiVo rocks.

They say love is better the second time around. I don't know about that but TiVo sure is!

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